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Offices in Dallas (Main Office) & Houston, Texas

Over promise of salesman in purchase of car

Question: I need a legal opinion on an issue with my new car purchase. I recently purchased a new car from Ford and at the time of purchasing of car, I purchased Mechanical Protection Plan (MPP) also. At that time, the finance guy explained to me the plan, saying that everything is covered (Mechanical, Electrical, collision (Scratches, Dents, paint works)) under this plan. Last week someone hit my car in the parking lot and my car got scratches at the back bumper. When i went to the showroom to get it fixed using my MPP, they say that it won’t work for Scratches and Paint works when they clearly mentioned that those scratches and paint works will also be covered. So, I went to the finance guy to talk and I requested them for the conversation (Video and Audio) that was recorded at the time of explaining me the benefits of the plan, but they are saying they don’t have it for more than 30 days and we can’t provide anything and can’t help with the scratches as well. I’m in helpless situation and need some legal opinion to resolve this issue. Can you be able to help me?

Answer: It would not be a verbal promise unless you have a proof of it that can be enforced. It would be the written obligations of the MPP which you bought. It looks like the salesman over promised and you relied on it. By law they can be held to what they have said in writing unless you have the proof to the contrary.